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Help keeping NetSuite running.

Get day-to-day support, cover a gap on your team, or bring in help when things get busy.

Let’s Talk About Support

Support that fits your team

We’ll agree on the work, hours, and response times before we start.

Ongoing administration

From $3,495 / month

Regular help from someone who knows your system.

  • Up to 20 service hours per month in the base tier
  • Users, roles, configuration, and saved searches
  • Workflow troubleshooting and release support
  • Monthly review of work and priorities
Discuss Ongoing Support

Temporary coverage

From $2,500 / week

Cover leave, a hiring gap, or a busy period.

  • 1 week · Up to 10 hours · $2,500
  • 2 weeks · Up to 20 hours · $4,500
  • 4 weeks · Up to 40 hours · $8,000
  • Handover before and after coverage
Arrange Coverage

After-hours coverage

By agreement

For teams that need support outside normal service hours.

  • Coverage and response times agreed in writing
  • Who to contact and when to escalate
  • 24/7 coverage only when specifically contracted
Discuss Coverage
Extra hours, major projects, and custom development are quoted separately. After-hours and 24/7 coverage require a specific written agreement.

We get to know your system

01

Learn the setup

Understand your processes, open issues, integrations, and who approves changes.

02

Handle the work

Troubleshoot problems, make agreed changes, and keep you informed.

03

Keep a record

Document changes and recurring tasks so your team can pick up where we leave off.

Common questions

Is custom development included?

Minor troubleshooting may fit within your agreed scope and hours. Larger scripts, integrations, and projects are quoted separately.

Can you cover a planned vacation?

Yes. We’ll review your setup and arrange the handover, dates, and available hours before coverage begins.

Can you provide 24/7 support?

We’ll confirm whether we can cover the hours you need. Availability and response times must be agreed in writing.

Where does your team need support?

Tell us who handles NetSuite today and what you need covered.

Ask About Support